Best Buy says they're vewy vewy sorry

by Christopher Grant { Dec 7th 2005 at 1:15PM }

After some stores were caught ripping off customers, Best Buy's President of retail in North America has issued a formal apology. He says, "... some of our valued gaming customers had an experience in our stores that was inconsistent with what you’ve come to expect from us." Their experience was "in direct conflict with our desire to serve customers’ needs better than anyone else." He sounds contrite enough, but encourages people to come back to the store, "Last, I would like to invite you back to our stores, particularly later this month, when Best Buy will receive more shipments of Xbox 360s."

I'm sure that Best Buy's policies were overruled by an overzealous store manager, but I also have a feeling that encouraging people to return closer to Christmas time isn't going to help them get any closer to obtaining one!

Reader Comments (Page 1 of 1)

sracer @ Dec 7th 2005 1:34PM

This apology MIGHT'VE been sincere if their internal memo weren't leaked where it stated that their bundling bait-n-switch was planned. They even made a contingiency for customers who were adamant about buying a 360 unbundled. They ANTICIPATED angry customers.

Oh well.

Reality Check @ Dec 7th 2005 1:55PM

I have a bunch of rewardzone dollars and a gift card for BB, so I'd like to use it to buy a 360 there. But I'm in no hurry for a 360 since there are no killer games that I want out yet, so I'm not paying for any bundle. Just the system and perhaps one extra controller. I'll rent until Gears of War and Ghost Recon come out.

Let's hope I can get one later this month.

Crazyglues @ Dec 7th 2005 4:34PM

A fu#%#@* apology you can't be serious.... After all the love these customers show by coming to the store instead of buying it online for cheaper... and still showing love to the store even though you can buy the stuff they have at any other store.

So why in the world would they think an apology means anything - when all these big companies understand is money... so you want to make it up to me.. cool give away some xbox 360's to make up for the pricing scam...

otherwise F U Bestbuy you can keep your Products, I am offically on a BoyCott of your store. It's a dam shame that a big chain like bestbuy would take advantage of Gamers like that.. A dam shame..

No Love for U Best Buy.. if your smart you will come up with more then an apology.. Much more..