Gamers begin receiving free game for Rock Band instrument delay

by Dustin Burg { Jan 29th 2008 at 12:00PM }

Matthew Taylor, one of our favorite X3F readers, just sent photographic proof that EA has finally begun shipping the free games they promised those who experienced a delay early on in the Rock Band instrument replacement fiasco. And, as you can see above, Mr. Taylor chose skate as his apology gift. So, if you were lucky enough to be offered a free EA game for your instrument replacement troubles, then make sure to check the mailbox today. New video game goodness may be waiting for you.

Tags: ea, harmonix, mtv-games, rock-band

Reader Comments (Page 1 of 1)

PlayaCDubb @ Jan 29th 2008 12:04PM

Yeah I just got my game yesterday too. I picked Medal of Honor Airborne

Mark Dell @ Jan 29th 2008 12:30PM

How long did these guys have to wait?
I waited over a month for my guitar and didn't hear a thing about getting a free game

Will @ Jan 29th 2008 1:11PM

Yeah, dude, me too. I'm going on to week five and everytime I check UPS for it, it just says "Billing Information Received". So where are our free games? I thought "the Rock Band team is committed to providing a world-class customer experience"? And I mean, anything over three weeks is an "an unacceptably long delay", right?

Tony @ Jan 29th 2008 12:31PM

I never even got a damn e-mail about this. I filled out the form for my instrument on December 21st and my box was listed as "billing info received" UPS. After several confusing responses from them, I finally received my box on January 5th.

It'd been nothing but disappointments and apparently I'm not even eligible for the game? Sigh.

DigitalFirefly @ Jan 29th 2008 1:12PM

I also waited a month and never got anything about a free game. Not only that, but my replacement guitar was broken as well. I didn't get a working guitar until 6 weeks after the game came out.

Josh @ Jan 29th 2008 12:38PM

kudos to EA

and a legitimately good, and not 2+ year old game, at that, too!

i am very impressed with how they have handled the defective hardware. msoft could learn a thing or two. would i, along with scores of others, mind a $3-400 hold on a credit card, to get a system within days versus a few weeks? not at all..

ZombieOrgasm @ Jan 29th 2008 12:44PM

@2

I'm thinking the same thing. I shipped my guitar out over 3 weeks ago. It's driving my insane, and EA's Support is all automated so you can't get a real answer.

Mark Dell @ Jan 29th 2008 12:49PM

@5 AKA TheGreatZombieOrgasm

I updated my request on EA's site then sent them emails to customerservice@ea.com. It seems my case got lost somehow and as soon as I told them I'd received no UPS details, they sent my Guitar and it arrived in 3 days.

ZombieOrgasm @ Jan 29th 2008 10:36PM

@8 AKA MarkDell

Yeah, I just recently contacted EA and they claimed that the process is still going through. Such a tedious process this has all been.

Has anyone else had troubles with Guitars breaking again after being replaced? I'm hoping this doesn't happen after all this is over.

Manvir (El Homer) @ Jan 29th 2008 3:47PM

does anyone know if this is still goin on? my guitar broke and i hav to ship it in but idk if im gonna get a free game

psychoticpuppyy @ Jan 29th 2008 6:55PM

i havent recived anything about this i sent my guitar in on decmeber 26 and got it on january 25

HaVoC @ Jan 30th 2008 9:58AM

I think the free games were for people that reported the problems before December, closer to the time of the game’s launch. I got my copy of ‘Skate’ yesterday. I was surprised at how EA offered a good selection of new, quality games to pick from. And, I didn’t wait that long for a replacement (3 weeks). Overall, I have been very pleased with how the whole situation was handled. Maybe MS and 2K could learn a thing or two about making the customer happy when things go wrong (Undertow & Big Daddy replacements).

HaVoC @ Jan 30th 2008 10:04AM

I just got it confirmed, the free games were for people that had to wait for a “second batch” of controllers to be made from the manufacturer. Anything coming in past the first of December didn’t have a wait for the replacement orders to be filled. Only people that had to deal with that holdup are receiving free games.