Let's face it, the Xbox 360 is hardly the most reliable console on the block. Seemingly destroyed by so much as a stiff breeze, older models weren't exactly made to last. Thus, 360 owners everywhere are intimately familiar with the replacement process that begins with a call to Xbox customer service. The Consumerist is reporting a new twist on that process: emailing Bill Gates directly. When the 360 originally launched, a Consumerist reader named Jon spent weeks dealing with Microsoft customer service before finally being handed to the escalation department which finally fixed his problem. Two years later (i.e now) Jon is experiencing 360 problems again. However, instead of calling customer service, Jon dug up Bill Gates' email address and wrote him an email. Within a day he was called by the escalation department and informed that his new console had been shipped.

We'd like to know exactly what Jon's problem was though. After all, Microsoft replaces Red Ring of Death consoles with no questions asked these days. Still, Jon's story is impressive, but it would have be even more impressive if he had gotten Bill to throw in a free Surface.