Xbox Live connection hits another speed bump [Update]

by Xav de Matos { Apr 22nd 2008 at 11:55PM }

Update: According to the Xbox.com support page, Xbox Live is up and running but some users may encounter issues with matchmaking and voice communication. Apparently technicians are working on the issue as we speak ... uh ... I mean type.

Reports are coming in from readers that Xbox Live is currently encountering intermittent connection issues, by that we mean playing online, voice communication and even connecting to the service seems to be touch-n-go. The support page for Xbox.com has verified the service has hit a snag, while Major Nelson updated the situation at 11PM EST letting Xbox Live users know that "[the] team is updating [the support page] as conditions change."

While we understand the frustration our readers are feeling we'd like to echo a comment made when Live was down on Monday, better it be now than on or after April 29. No excuse we know, but we're trying to find that silver lining.

Tags: connection-issues, downtime, service-downtime, xbox-live

Reader Comments (Page 1 of 2)

Apeezee @ Apr 23rd 2008 12:02AM

They really need to get it together. BUT i will say that hopefully they are preparing for the insane increase in LIVE usage after the 29th. That'd be nice.

rTwelve @ Apr 23rd 2008 12:08AM

I haven't had any connection issues since Sunday. I have had various hardware issues since then, including:

- The controller disconnecting and not able to be recognized by my 360 during reconnect;
- The 360 turns back on when I shut it off;
- Four solid red lights when I'm playing a game, usually with the power light off (?!?)

Sometimes the lights randomly turned off and changed colors in various patterns... I know it was code but I didn't record it.

E.J. @ Apr 23rd 2008 1:27AM

Mine went RROD on Sunday afternoon, again. Coffin hasn't come yet. Hopefully they'll refund the $130 I had to pay for my first repair in August 2006.

iRoy @ Apr 23rd 2008 6:45AM

4 solid lights is your AV cable isn't seated correctly.
(And your xbox360 is never really off; so it can start-up with a remote command from controllers or download Live content in background if enabled)

rTwelve @ Apr 23rd 2008 10:39AM

There's a difference between flashing (the AV error) and solid. Besides, I am still getting picture.

And there's a difference between sleep and constantly booting.

aMp 732 @ Apr 23rd 2008 12:09AM

Man this blows.. I will get on for like 5 mins then boom kicked out.. Start a game and kicked out. I gave up for the night.

Halo just will not connect or stay connected.

I love XBLIVE but they need to do some more in depth testing before doing these updates. From a company as big as Microsoft this is almost unacceptable and I work in the IT Industrty.

Javier @ Apr 23rd 2008 12:24AM

They gotta fix this, I was playing with a nice group of people on COD 4. There was a little kid talking smack about our "sisters" for some reason. Some british dude that kept talking about bacon, and I had just gotten a new gun.

I thought it was my isp, I was about to rip the modem off the wall, throw it out the window, and call comcast in the morning. Hurry up and fix XBOX Live, or else...
Ill do stuff
Like watch porn
And kittens.

Carnie @ Apr 23rd 2008 7:42AM

Well much like cellphone, cable, and other company's they better credit the live community for this type of bullshit....we pay for a service to be able to be connected to live....not to have extremely short sessions where we can't get anything done.

Simply telling us that there is a problem and they are working on it isn't what we are paying for... Get your act together Microsoft we aren't giving our money to you for no reason...

Deck @ Apr 23rd 2008 12:17AM

Yea as I posted on another post, I am having quite a few issues tonight with it. No matchmaking (COD4 for example), can't barely even log on most of the time, voice chat problems etc.

This stuff happens so I am not really pissed. More just disappointed because I did want to play.

Though I do agree with aMp when he said that they should do more in depth testing before these maintenance updates. It seems that often after they take them down for awhile, there are problems later on. Which is bound to happen to a degree, I understand that but maybe they should do a bit more testing. Then again I don't know much about that kind of stuff so....yea I can't say much. Hah.

johnstca @ Apr 23rd 2008 12:18AM

Just got booted from a freakin' sweet game of Sabotage on CoD4-- I was in the top 3 on my team and I had just planted the bomb and we were about ready to finish it off. So frustrating!!! This has been happening more often yesterday and today in my personal experience...

Magic Whiskey @ Apr 23rd 2008 12:19AM

Been trying to connect since 11 pm EST. Disconnected 19 times in 54 minutes!

It blows me away that there could exist issues like this, STILL, years into the 360 lifespan, let alone the existence of LIVE.
Seeing that LIVE is the bread-and-butter for the whole Xbox 360 platform, I can't understand why it goes down so often.

Sporia @ Apr 23rd 2008 4:10AM

Go down so often ? Live has gone down 3/4 times since its lunch in 2005 so thats not bad

UNSCleric @ Apr 23rd 2008 12:23AM

Live is down again, what a shock. I'm sure it'll go down again next Tuesday, unless it's still having problems from right now, which is very likely.

CharleyTony @ Apr 23rd 2008 12:23AM

this really blows but whats worst is that ever since those stupid guy in texas? flled a law suit against xbox live we end up getting almost nothing that would resemble information about the live service and why it sometimes acts up ....

cant major nelson "speculate" about what "might" be going "less than optimal" ????

Manvir (El Homer) @ Apr 23rd 2008 12:24AM

SHITS GOING NUTS!!!!! i cant play cod4

vidGuy @ Apr 23rd 2008 12:25AM

I haven't been able to connect since Sunday. No online games whatsoever... at least I have offline games in my backlog to play.

Dark Hero10 @ Apr 23rd 2008 12:26AM

wow im glad im not the only one with 360 issues i was going insane after i spent an hour trying to fix the connection problem, i hope xbox fixes this problems real soon because ive already had to deal with a red ring twice. problems like this shouldnt happen

Magic Whiskey @ Apr 23rd 2008 12:29AM

Technology messes up, it's what it does..but it's getting incredibly difficult to fight off my anger with this.

Stormy @ Apr 23rd 2008 12:30AM

Kept getting disconnected all night. And what's with the random "download update" prompts??

I'm pretty confident that things will be MUCH worse (if that's possible) a week from tonight.

Cyrus23 @ Apr 23rd 2008 12:44AM

FYI, it seems live is only kicking me off when I'm about to do something cool in Halo. Thanks.

kp @ Apr 23rd 2008 12:41AM

yah, was having a great game of hardcore deathmatch when mine went down. had just put an m4 round in a guy's noodle from the other side of chinatown and then...nothing. i really do wonder if something similar will happen once GTAIV comes out. it seems like LIVE is on the fritz at least once a week now.

robert @ Apr 23rd 2008 12:42AM

So XBL is down, no biggie.

It's alright guys, you don't need your XBL 24/7, you have to sleep eventually. I know, I know, you paid a subscription and you expect the service when you want it. But guess what? Tomorrow's another day.

In the mean time, how about you head over to your bookshelf, and read a book. No, seriously, just grab a volume from an encyclopedia and read through it. Read about earthquakes, or Guam, or hurricanes. It'll tie you over for a few hours, and you'll be able to impress friends later on.

amart @ Apr 23rd 2008 3:11AM

lol excellent idea XD
to be honest though i should be studying, its finals this week here in Ontario.
oh well i can play cod4 later :)

Magic Whiskey @ Apr 23rd 2008 12:42AM

IT'S THE SOUND THAT MAKES ME PUNCH BABIES!

JayFight @ Apr 23rd 2008 2:21AM

i havn't tried live today and i can't just yet cause my main net connection is down (thankfully my comp goes to a back up) thought i had no problems early morning the only thing i saw was the green light that tells you which controller is on kept switching between port 1 and 2 as if i was tipping my 360 over and back or something (you know how on it's one lights is first port and standing up a different light is port 1) i don't know what it means but i'll be pissed if i have to send in my 360 get my 8th refurbished unit it's starting to get annoying i just got this one back from Microsoft and it's already staring to go wonky on me ahahahaha i don't think i like me 360 any more (ok i'm shutting up now)

Drypx @ Apr 23rd 2008 12:47AM

cannot play ranked halo but could play social wen invited from a friend

WTangoFoxtrot @ Apr 23rd 2008 12:49AM

damn i am so not renewing my live membership this time, seriously wtf why cant they hire more testers with all the money were forking over to them for a service that everyone else provides for free. screw this shit!

Imhotep Taylor @ Apr 23rd 2008 12:54AM

What Microsoft needs to do is shut down XBL for a week, and I'm not talking about downtime. I'm talking COMPLETELY! For about a week.

Format the servers and install some more. Relaunch XBL and give us a shitty game to say we're sorry all you pail kids who couldn't read a book or just occupy yourself for a week.

Seriously performance is and been laughable since Halo 3 was released. Yesterday, took my cousin 4 hours to download that map pack for halo 3 when it took only 15 minutes for me. This is bull Microsoft and you know it.

Till then, fuck XBL. Maybe when Microsoft gets there act together instead of trying to silence us (suspended until the 27th cause I made a forum topic discussing the performance and what they should do instead of saying sorry and shoving free games down our throat) and fix the damn problem.

XBL was an amazing service, worth well more than 50 bucks until Halo 3 ruined it. Sorry but its true.